Thank you for choosing ECO-GOODSTEP SOLUTIONS LLP. We are dedicated to delivering a seamless and reliable shipping experience for our customers. Before making a purchase, please read our shipping policy carefully. By placing an order on our website, you agree to the following terms and conditions:
Order Processing Time: Once your order is placed, our team will process and verify it within 2-3 business days. During peak seasons or special promotions, order processing may take slightly longer. We appreciate your patience and understanding.
Shipping Methods: We offer various shipping methods to cater to your needs. The available shipping options and associated costs will be displayed during the checkout process. Please choose the most suitable option for you.
Shipping Destinations: We currently ship to addresses within India, to all metro cities and certain non-metro cities.
Estimated Delivery Time:The estimated delivery time depends on the shipping method selected and the destination. Please note that delivery times may vary due to factors beyond our control, such as customs delays or unforeseen circumstances.
Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package.
Any other information that you choose to send to us; and Other information.
Shipping Charges: Shipping charges are calculated based on the weight of the products, the shipping method chosen, and the destination address. The applicable shipping fees will be displayed during the checkout process before you finalize your order.
Order Delivery and Acceptance: It is essential to provide accurate shipping information during checkout to ensure successful delivery. We are not responsible for any delays or delivery issues resulting from incorrect or incomplete address details provided by the customer. Once the package is delivered to the address specified, it is considered accepted.
Undeliverable Packages: In the event that a package is undeliverable due to incorrect address details, refusal of delivery, or multiple failed delivery attempts, the package will be returned to us. If you still wish to receive the order, additional shipping charges may apply for reshipment.
Lost or Damaged Packages: In the unfortunate event that your package is lost or damaged during transit, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue promptly.
Shipping Policy Updates: We may update or modify our shipping policy from time to time without prior notice. The most recent version of the policy will be posted on our website. If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team at [email protected] We are here to assist you.
